The problem is already solved.

Please keep in mind that we are still very overwhelmed, but let me assure you that we are slowly getting back on track :) As always, please remember that we do care and we are doing what we can to help as fast as possible and our team recently got bigger.

PS: Swamping us with tickets about a single case won't help unfortunately. In fact, it can even make it longer to resolve.

Since the situation is clarified, I will close this thread to avoid making false assumptions.