WinterSnowfall: My point is the number does not factor in the tickets that have gone unanswered. And if we're to believe the furious rant threads we've seen on the forums, they are not exactly negligible...
This is true. We measure the backlog of unanswered tickets and try to react to the forum “rants” when they refer to specific tickets. Back in December, we were pretty open that we’ve been experiencing the biggest backlog of tickets in the history of GOG. We’ve been hard at work since then, expanded our Support team, and currently, we have the lowest backlog of unanswered tickets since October 2019.
There are other improvements in the works too - one related to refunds will launch literally later this week.
Cifer84: These facts and numbers about GOG are very interesting, thanks for sharing.
I hope that you
don't put the focus too much on new games in the future, but on bringing back
good old games.
We hunt for every good old game we can secure. Even when the rights situation might seem obvious there might be other obstacles. Some people don’t want to release their older games at all or don’t want to do it on GOG in particular. Still, this doesn’t mean that we stop trying and asking them almost as often as you ask us.
Cavalary: Huh, you'd think that such a survey would be the biggest, most obvious thing on the front page, and also pointed out very visibly on the forums. Guess not.
This particular survey was meant for newsletter users first but we welcome all entries. The big public survey might still happen and we would announce it on all of our channels then.
gog2002x: Thank you for posting last year’s results for GOG and presenting the facts and numbers. Appreciate the effort to let us know, something that GOG didn't have to do. :)
(...)
[Note: Am I allowed to pass on my GOG account to my surviving family in my will? I am getting older after all. (Question for GOG staff if they read this)]
Thank you for posting this feedback and suggestions. A lot of these things are already on our road maps and we'd like to introduce them. However, I don’t want to make promises until we’re actually ready to roll these out.
Also, no one can stop you from sharing your account password with your descendants. Let’s hope there’s no need for that anytime soon. I wish you a long and healthy life! :)
