TealKobold: I got no issues with you guys, i need to state that upfront. I have had no problems with you guys.
Love the website and the services provided - though i do have a few ideas that could be done to improve the website a heck of a tone more then it already is. But that is for another day.

However, i sometimes pop over to the website "Trustpilot" website and just out of curiosity, i entered "gog.com" to see if and what people had to say about you guys.
I was a bit baffled at what people had to say about refunds - I have gotten a few refunds in the past, with no problem. So not sure what they are about.

It is, however, interesting to read through them nonetheless.

Just wondering if you are aware of the website.
We danes use it quite a lot. Rather common for us.