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General discussionI want to get a refund for this game I bought. Because of bad first impressions.(44 posts)(44 posts)
(44 posts)
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This is my favourite topic
Posted May 19, 2018
low rated
The money back guarantee states I have to contact the Support Team for issues a game might have.

My issue is bad first impression because I bought King Arthur: Collection from the Paradox sale because the game reminded me of Total War games.

But upon playing it, it just doesn't have the same amount of polish as a Total War game.

And I am basing this on Battles alone because the controls and the formation options are not as deep as modern Total War games.

I just bought this today and I know demanding now sounds kinda a petty but I expected this game to be of the same quality as Total War.
Post edited May 19, 2018 by Elmofongo
Posted May 19, 2018
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Elmofongo: The money back guarantee states I have to contact the Support Team for issues a game might have.
I;m sure you;re aware of this but just to make sure, the Support Team is over here:

https://support.gog.com/hc

It's just your fellow gamers here on the forums.
Posted May 19, 2018
high rated
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Elmofongo: But upon playing it, it just doesn't have the same amount of Polish as a Total War game.
Well, there were practically no people from Poland in King Arthur's England. You should have informed yourself before buying. :)
Posted May 19, 2018
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Elmofongo: The money back guarantee states I have to contact the Support Team for issues a game might have.

My issue is bad first impression because I bought King Arthur: Collection from the Paradox sale because the game reminded me of Total War games.

But upon playing it, it just doesn't have the same amount of Polish as a Total War game.

And I am basing this on Battles alone because the controls and the formation options are not as deep as modern Total War games.

I just bought this today and I know demanding now sounds kinda a petty but I expected this game to be of the same quality as Total War.
Buyer beware - a change of mind isn't (usually) covered by returns
You can ask - but you aren't entitled to a refund for "bad first impressions"
Post edited May 19, 2018 by Bigs
Posted May 19, 2018
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Elmofongo: But upon playing it, it just doesn't have the same amount of Polish as a Total War game.
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Lone_Scout: Well, there were practically no people from Poland in King Arthur's England.
Were you there? :P

I kid. :D When I read your post all I could think of was Kevin Costner trying to convince us he was English. XD
Posted May 19, 2018
low rated
avatar
Elmofongo: The money back guarantee states I have to contact the Support Team for issues a game might have.

My issue is bad first impression because I bought King Arthur: Collection from the Paradox sale because the game reminded me of Total War games.

But upon playing it, it just doesn't have the same amount of Polish as a Total War game.

And I am basing this on Battles alone because the controls and the formation options are not as deep as modern Total War games.

I just bought this today and I know demanding now sounds kinda a petty but I expected this game to be of the same quality as Total War.
avatar
Bigs: Buyer beware - a change of mind isn't (usually) covered by returns
You can ask - but you aren't entitled to a refund for "unmet expectations"
But I remember this site proclaiming you can get a refund for any reason at all?
Posted May 19, 2018
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Elmofongo: ...
Sorry, only preorders, in-dev games, and technical issues (a game not running on your system) are covered by refunds.
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Bigs: Buyer beware - a change of mind isn't (usually) covered by returns
You can ask - but you aren't entitled to a refund for "unmet expectations"
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Elmofongo: But I remember this site proclaiming you can get a refund for any reason at all?
You must have heard wrong; GOG doesn't allow refunding for any reason at all. Steam is more generous in that regard because they allow a 2-hour refund window for any reason.
Post edited May 19, 2018 by tfishell
Posted May 19, 2018
low rated
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Elmofongo: ...
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tfishell: Sorry, only preorders, in-dev games, and technical issues (a game not running on your system) are covered by refunds.
This is what I get for listening to a Paradox RTS fanboy saying thier games are better then Total War's :P
Posted May 19, 2018
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Bigs: Buyer beware - a change of mind isn't (usually) covered by returns
You can ask - but you aren't entitled to a refund for "unmet expectations"
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Elmofongo: But I remember this site proclaiming you can get a refund for any reason at all?
Only if you havne't downloaded the game yet.

Hmmm, I'm not seeing the language i remember seeing now, but I seem to recall refunds being for games not working, game purchased but not downloaded (within a time limit), and within fourteen days if it is an in development title.

Edit: looking through the support page about refunds, I can't seem to find anything about refunding if it hasn't been downloaded yet any more. They changed that I guess, or I'm just remembering wrong. That leaves if the game isn't working or if it is in development and its been within 14 days of purchase.
Post edited May 19, 2018 by molerat
Posted May 19, 2018
low rated
Elmo has been here a looooong time, everyone likes him, and he obviously isn't a scammer.

GOG should make an exception here.
Posted May 19, 2018
This seems to be an issue with expectations mostly. These games aren't from the Total war universe. They are somewhat similar though so I can see the confusion. I absolutely love these games though. Mix between RPG and Total war.

That said, if you're used to full feature total war games by now they'll probably feel dated.
Post edited May 19, 2018 by Pheace
Posted May 19, 2018
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tinyE: Elmo has been here a looooong time, everyone likes him, and he obviously isn't a scammer.

GOG should make an exception here.
I;m more curious why someone from Puerto Rico is concerned about Poland. Seriously asking.
Posted May 19, 2018
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tfishell: You must have heard wrong; GOG doesn't allow refunding for any reason at all. Steam is more generous in that regard because they allow a 2-hour refund window for any reason.
That's because Steam is DRM site and has more control over your purchased games.
Posted May 19, 2018
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tfishell: You must have heard wrong; GOG doesn't allow refunding for any reason at all. Steam is more generous in that regard because they allow a 2-hour refund window for any reason.
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Lexor: That's because Steam is DRM site and has more control over your purchased games.
It's an actual upside of DRM ^^
Posted May 19, 2018
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tfishell: Sorry, only preorders, in-dev games, and technical issues (a game not running on your system) are covered by refunds.
Not exactly .

In my case : Stardew Valley ( bought 2016-12-28 , refund received in GOG Wallet funds 2017. 06. 16 )

Quoting from my Gog support ticket .
Usually we cannot do this after such a long time, but since you are a loyal customer, we have made an exception for you and converted the purchase into GOG Wallet funds. Have a great day!
Bought the game for my godson ( he overhyped the game after looking let's play videos ) . Installed , he only played for a few hours and found it boring .
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This is my favourite topic
Community
General discussionI want to get a refund for this game I bought. Because of bad first impressions.(44 posts)(44 posts)
(44 posts)