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I would like to understand this one now of placing items as if it were another game. I have a Prime account on Amazon and they've been offering Premium Barrels in the GWENT game for a while to those who subscribe. I was activating and everything was normal... But this last one, unlike the previous ones, started to appear.

Seriously, I HATE THIS!! Why this need!? I wish I had the option to delete, but I don't. I don't just want to hide.
Attachments:
gwent.png (279 Kb)
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Open a support ticket and maybe they'll make it invisible in user libraries. The premium keg I got from the newsletter a couple of months ago didn't show up in my library. So this is either a mistake, or there's a technical reason they had to implement it this way.
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Bigghu: But this last one, unlike the previous ones, started to appear.
Do you actually have the GWENT game in your GOG library?
I ask that, because sometimes it can happen that if you don't have the game the DLC is for, it gets its own library entry.

It can be seen as a quirk, because you can't normally buy or obtain a DLC at GOG, if you don't have the main game. But if you obtained the GOG related DLC elsewhere, then I guess GOG have to support that and show something.
Post edited August 17, 2022 by Timboli
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Ice_Mage: Open a support ticket and maybe they'll make it invisible in user libraries. The premium keg I got from the newsletter a couple of months ago didn't show up in my library. So this is either a mistake, or there's a technical reason they had to implement it this way.
Yes I did it. I'm waiting for a response from support.
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Bigghu: But this last one, unlike the previous ones, started to appear.
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Timboli: Do you actually have the GWENT game in your GOG library?
I ask that, because sometimes it can happen that if you don't have the game the DLC is for, it gets its own library entry.

It can be seen as a quirk, because you can't normally buy or obtain a DLC at GOG, if you don't have the main game. But if you obtained the GOG related DLC elsewhere, then I guess GOG have to support that and show something.
I know what you're talking about, but in my case I have it, it was even the reason I started using Galaxy.

Before in 2017 I only downloaded the offline installer of a game (KOF 2002) to play. In 2018 there was a promotion to win The Witcher 1 for free, but for that I had to install GWENT. But this game only works with Galaxy. That's what I did.

After I installed it, I saw that it was much better and I use Galaxy to this day.
A week already and no news from support.

Complicated...
Updating: after a long time I finally got a response from support. They said it will soon be removed from my games shelf.

More free items from Amazon came in today and I used an alternative account as a precaution. Result happened again. If I had used my main account it would have been two inconvenient items instead of one.
Attachments:
amazon.png (37 Kb)
A year has passed and my problem has not been resolved.
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Bigghu: A year has passed and my problem has not been resolved.
You need to send more messages to support.

Not spam, but just keep your ticket active until it is resolved.
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Bigghu: A year has passed and my problem has not been resolved.
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lupineshadow: You need to send more messages to support.

Not spam, but just keep your ticket active until it is resolved.
I'll send it... I currently have 500 games, but my profile page shows 501, even though I hide the item. I'll only buy again on GOG when I solve this, lately I don't even play on PC.