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General discussionThe Steam Support has deleted or renamed my account's login(266 posts)(266 posts)
(266 posts)
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This is my favourite topic
Posted May 16, 2018
low rated
Hello GOG Community,

The Steam Support has deleted or renamed my account's login. I'm not sure when it was exactly happened. I had some problems with my PC around one month.

The account can not be search by login or by email. I've got an error that the account IS NOT EXISTS!

This topic is not personal support thread. I just share my negative experience.

If before it was just the deactivation for only 3 days (which also is not good from the Steam Support's side), but for now I get an error that the account's login is not exists in the database.

Here is the big conversation with their manager in the "brainwashes" style - is.gd/Tr4nuw . The last conversation I had with them.

No sensitive data here and it can be disclosed to public.

Keep in mind that they are professional managers, but I'm just a normal user that need a help. :)

So, basically all my 1000 subscriptions (games and programs) are gone. It wasn't indie games, I had triple-A titles like NieR: Automata and so on. And professional software like Sony Vegas Pro.

Here is my profile when it was still alive: is.gd/VAst3h
Posted May 16, 2018
Why was the account deactivated?
Posted May 16, 2018
low rated
avatar
darthspudius: Why was the account deactivated?
Read this: is.gd/Tr4nuw
Post edited May 16, 2018 by KabyLake
Posted May 16, 2018
Sounds like they followed through on their threat if you contacted them again (which you did).
Posted May 16, 2018
low rated
avatar
SirPrimalform: Sounds like they followed through on their threat if you contacted them again (which you did).
No, I did not. And even if I contacted them, why they are can deny my access to all my subscriptions? I disagree with that.
Post edited May 16, 2018 by KabyLake
Posted May 16, 2018
avatar
KabyLake: Hello GOG Community,

The Steam Support has deleted or renamed my account's login. I'm not sure when it was exactly happened. I had some problems with my PC around one month.

The account can not be search by login or by email. I've got an error that the account IS NOT EXISTS!

This topic is not personal support thread. I just share my negative experience.

If before it was just the deactivation for only 3 days (which also is not good from the Steam Support's side), but for now I get an error that the account's login is not exists in the database.

Here is the big conversation with their manager in the "brainwashes" style - is.gd/Tr4nuw . The last conversation I had with them.

No sensitive data here and it can be disclosed to public.

Keep in mind that they are professional managers, but I'm just a normal user that need a help. :)

So, basically all my 1000 subscriptions (games and programs) are gone. It wasn't indie games, I had triple-A titles like NieR: Automata and so on. And professional software like Sony Vegas Pro.

Here is my profile when it was still alive: is.gd/VAst3h
Pretty amazing to read such a clear case of Valve being right and you being wrong. Wow!
Posted May 16, 2018
avatar
misteryo: Pretty amazing to read such a clear case of Valve being right and you being wrong. Wow!
You don't know whole situation unfortunatelly. They gave me Community Ban for vulnerability that I've found.

And it's "professional" answer from their manager. About "hundreds of help requests" it's not true even.
Posted May 16, 2018
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SirPrimalform: Sounds like they followed through on their threat if you contacted them again (which you did).
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KabyLake: No, I did not. And even if I contacted them, why they are can deny my access to all my subscriptions? I disagree with that.
Then who contacted them? Are you saying that someone else literally spammed valve support over your ban? are you saying that valve just randomly picked an account (yours) and just banned you as a show of force?


Also why are you talking about it here? Yeah GOG is steam's competitor, but many of us (myself included) use steam in addition to GOG as well.
Posted May 16, 2018
Much context missing.
Posted May 16, 2018
Congratulations, it's been a long time since I actually heard of someone's account legitimately getting outright banned, rather than just restricted, but you did it.
Posted May 16, 2018
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HereForTheBeer: Much context missing.
That was my diagnoses as well.


and what is that link she gave spudius?
Post edited May 16, 2018 by tinyE
Posted May 16, 2018
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Lord_Kane: Also why are you talking about it here? Yeah GOG is steam's competitor, but many of us (myself included) use steam in addition to GOG as well.
Is it bad? I'm not a Steam hater. Only employees that made wrong decisions (sometimes). I don't hate Steam and think that is a great platform.
Posted May 16, 2018
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Lord_Kane: Also why are you talking about it here? Yeah GOG is steam's competitor, but many of us (myself included) use steam in addition to GOG as well.
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KabyLake: Is it bad? I'm not a Steam hater. Only employees that made wrong decisions (sometimes). I don't hate Steam and think that is a great platform.
The problem is, much like Hereforthebeer said, is ALOT of context is missing, which is making others and myself included about how innocent you really are in all of this.

And no I dont think its bad either, but like I said, we need context and there isnt enough of it.
Posted May 16, 2018
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tinyE: and what is that link she gave spudius?
It's the same as the first link from the opening post, showing the conversation in question. Presumably the last of many support tickets?
Posted May 16, 2018
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tinyE: and what is that link she gave spudius?
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HereForTheBeer: It's the same as the first link from the opening post, showing the conversation in question. Presumably the last of many support tickets?
No need to presume:
You've sent Steam Support and Valve hundreds of help requests and emails regarding this ban. It's been reviewed and discussed dozens of times by Steam developers and support agents and managers. The results of these reviews of your ban have been communicated to you. Frankly, we're done spending any time thinking about it, and any emails that you send can serve nothing other than directly wasting the time of Valve employees, which is why we're instructing you to stop.
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This is my favourite topic
Community
General discussionThe Steam Support has deleted or renamed my account's login(266 posts)(266 posts)
(266 posts)