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General discussion (archive)Can't redeem Divine Divinity gift(12 posts)(12 posts)
(12 posts)
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Posted October 10, 2012
Tried 3 different browsers, still getting "! Invalid code" error. Email link and manual coping of the code doesn't work. It seems code is really invalid or can it be 3 SAME characters long? Would appreciate help from GOG stuff.
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Posted October 10, 2012
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Vidikk: Tried 3 different browsers, still getting "! Invalid code" error. Email link and manual coping of the code doesn't work. It seems code is really invalid or can it be 3 SAME characters long? Would appreciate help from GOG stuff.
Code should be either 8 characters or 4 groups of 4. Seems like the Divinity ones are the second type, in which case go to "My Account", "My Gifts" (or something like that) and see what code you have there. The Divinity gifts are a gift code you bought, thus you can see both the code and whether it's redeemed or not.
Posted October 10, 2012
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Vidikk: Tried 3 different browsers, still getting "! Invalid code" error. Email link and manual coping of the code doesn't work. It seems code is really invalid or can it be 3 SAME characters long? Would appreciate help from GOG stuff.
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JMich: Code should be either 8 characters or 4 groups of 4. Seems like the Divinity ones are the second type, in which case go to "My Account", "My Gifts" (or something like that) and see what code you have there. The Divinity gifts are a gift code you bought, thus you can see both the code and whether it's redeemed or not.
Yes, I think Divine Divinity code is the second type, problem is all I have is three - - - and no code between them. Looks like some kind of error on gogs side. And it's obviously not redeemed because I don't have DD in my game collection yet..
Posted October 10, 2012
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Vidikk: Yes, I think Divine Divinity code is the second type, problem is all I have is three - - - and no code between them. Looks like some kind of error on gogs side. And it's obviously not redeemed because I don't have DD in my game collection yet..
If the "My Account" page show the gift code as - - -, send support a message, they will fix it asap. Also, check if you can see the code by using another browser.
Posted October 10, 2012

If the "My Account" page show the gift code as - - -, send support a message, they will fix it asap. Also, check if you can see the code by using another browser.
My Account doesn't show any gifts/codes at all. And I checked with 3 browsers, can't see any code except for " - - - "
I guess I'll contact support. And thanks for the help
Posted October 10, 2012
I was about to ask you to post a screenshot of https://secure.gog.com/account/gifts but then realised the flaw in that idea.
Posted October 10, 2012
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Barefoot_Monkey: I was about to ask you to post a screenshot of https://secure.gog.com/account/gifts but then realised the flaw in that idea.
Why? I don't get it. Isn't it only for gifts *I* sent to someone?

anyway, screenshot
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Posted October 10, 2012
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Barefoot_Monkey: I was about to ask you to post a screenshot of https://secure.gog.com/account/gifts but then realised the flaw in that idea.
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Vidikk: Why? I don't get it. Isn't it only for gifts *I* sent to someone? anyway, screenshot
It's for every gift code that comes from your account, including the one from this promo, so it really shouldn't be empty. I'd say this must be a bug of some sort.
Posted October 10, 2012
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Vidikk: Why? I don't get it. Isn't it only for gifts *I* sent to someone? anyway, screenshot
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Barefoot_Monkey: It's for every gift code that comes from your account, including the one from this promo, so it really shouldn't be empty. I'd say this must be a bug of some sort.
Strange, it always been like this for me. The only place I saw all my game codes were specific field in contact support page. Hopefully, I'll get message from gog soon. Thanks for trying to help
Posted October 10, 2012
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Barefoot_Monkey: It's for every gift code that comes from your account, including the one from this promo, so it really shouldn't be empty. I'd say this must be a bug of some sort.
If you buy Divinity bundle you only get codes if you already own at least one game from it. Otherwise games are just added to your account. No code should be sent.

It looks like some possible mismatch on our side, I'll see if someone can check that from home. Otherwise, it'll be solved first time in the morning.
Posted October 10, 2012
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Barefoot_Monkey: It's for every gift code that comes from your account, including the one from this promo, so it really shouldn't be empty. I'd say this must be a bug of some sort.
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Thiev: If you buy Divinity bundle you only get codes if you already own at least one game from it. Otherwise games are just added to your account. No code should be sent. It looks like some possible mismatch on our side, I'll see if someone can check that from home. Otherwise, it'll be solved first time in the morning.
Great, thank you. Also, earlier I sent a support email with screenshot of email I got if it helps
Posted October 10, 2012
Solved by GOG.com Support. Thanks, that was fast
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General discussion (archive)Can't redeem Divine Divinity gift(12 posts)(12 posts)
(12 posts)