Merely mentioning the name of the Hatted One stirrs me from my slumber.

To the OP: sorry to hear that you're having troubles, but it definitely sounds like you are not logged into the account you bought the game with. I'd suggest dropping another note to Support and checking any other email addresses you may have to see if your account info and receipt are there.

I just got back to you regarding the ticket, but in case you look at the forums more often than your mailbox... ;)

We have found your payment but, since we used a different system back in 2011, we will need help from our devs to link the payment to the appropriate order (which was obviously made on a different, older account).
Before one of them can get to the office (it's morning over here). could you check your mailboxes and look for the order confirmation e-mail you should have gotten from us in March 2011?

Oh, and sorry about the slight delay, we're dealing with a backlog of e-mails following a national holiday, and a pair of support folk who couldn't come to work until today... ;)

Always a pleasure. ;) Took a bit longer than I would have liked, but we needed some extra help from Venom, since the order was pretty old.