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temp123456: Would just like to update.

After nearly a month of waiting and no response, I have decided I will stop trying to get in contact, and simply run a case through my bank for a refund.

Very disappointed by the lack of response, I think I have waited long enough for that.
That's quite odd indeed. I'll pass this over to Support, but in general I've never heard of them not replying within 72 hours.
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temp123456: I have tried contacting support twice, facebook once and twitter once, and only one response has been given asking for an email to pass onto support.
This generally doesn't happen and we'll look into it once I get some details from you. This will include some personal information, like your e-mail address, so I'll drop you a line via PM in a second.