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General discussion (archive)Is anyone working in GOG support?(4 posts)(4 posts)
(4 posts)
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This is my favourite topic
Posted May 06, 2011
I would offer that, at the moment, our support staff is doubled from its usual size in preparation for The Witcher 1 and 2. Once the new temps get trained up, you should see a reduction in support response times.
Posted May 07, 2011
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wpegg: As you appear to be listening Mr Enigmatic, any chance GOG will start adopting some kind of formal support process.
I'm not the support dude (that's Firek), but I do know that our, um, failings in the support area have been a key concern for us and we're working hard at addressing them.
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cogadh: Well, temporarily great news. T did say these are just temp workers to get them through the Witcher launches. What happens after that? Does GOG support go back to "business as usual"?
I don't know, really, except that we will very likely evaluate things once the dust from The Witcher 2 has settled and see what seems best from there.
Post edited May 07, 2011 by TheEnigmaticT
Posted May 07, 2011
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acemarch: What about the suggested solutions? I know I've given several without so much as a "thanks for your input" =/
'
I've directed Firek to take a look at your suggestions. "Thanks for your input." :P
Posted May 07, 2011
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KavazovAngel: Hey man, since you're active here quite a lot, can you please answer me, whether the installers are going to be updated to support Games Explorer on Windows 7 properly? And also remove some obsolete registry keys that they add?
I have no idea at all. Submit a bug report to Support, or go find one of the threads that Destro has been posting in and reply to him. He's our head of all things internetish.
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This is my favourite topic
Community
General discussion (archive)Is anyone working in GOG support?(4 posts)(4 posts)
(4 posts)