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tburger: GOG - I don't use social media services (such as Twitter or Facebook) relying only on gog.com. Am I lesser customer? I understand that GOG passes such messages via social channels but they should be also available via webpage.
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Magnitus: Well, you and I are part of a shrinking minority that don't use those social media services.

I think at some point, probably 80% to 90% of the population will use them and having some sort of presence on the social media scene will be a must to reach a lot of people quickly.

I know I would never user Facebook for myself (I prefer satisfying my online social needs with forums such as this one), but I will certainly open an official Facebook page once my game is out and fully ready for consumption.

I don't think GOG is being "snobbish" by posting on social media first, it is just being up to date with the times.
You can always use RSS to subscribe to or [url=http://socialmediaseo.net/2010/01/14/facebook-fan-page-rss-feeds/]Facebook, if you don't care to use them through an actual account.
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chaosbeast: This is one of my beefs with the new PR person, everything migrated. Social media doesn't replace the old avenues of communications. It's suppose to enhance them.
Social media seems to be a better channel for a constant small drip of content than posting to the front page always. All of the big news will always land on the main page, don't worry.

I'm curious, though: what would you rather we do?

EDIT: Also: "one of" your beefs? You've got a list of grievances? :P
Post edited January 10, 2012 by TheEnigmaticT
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chaosbeast: Those legal letters was IMO, a PR disaster because GOG was late getting into the forum fray.
The time lag you were seeing in the communications there was because we can't really leap in and discuss much about what some other company is doing, and there's a limit to how many times I can say, "CDP RED doesn't consult with GOG.com about its business practices, or vice versa."

And yeah, you're right. There are a lot of people who made Twitter or FB accounts and then who vanish because they don't get what they want to out of it. But our social media channels, in aggregate, have a lot of reach and let us communicate without adding a bunch of bluetext-created threads here in the forums.

I'll see about testing adding new threads here as well as all of the social media channels, though. I'm leery of making the forums a marketing operation because, well, the ecosystem we've got here is very unique. I'd hate to muck it up. ;)
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chaosbeast: One of the first things they teach in media handling is to say it first and say it accurately otherwise others will say it for you and they might be wrong about what you want to say.
I agree; CDP RED should have been more engaged with journalists and their community when that story got big. We were rather restricted in what we could say until they did, and once CDP RED had weighed in, we were at the shouting rabidly and frothing phase of Internet discourse. And at that point, well, you can wrestle a pig if you want, but the pig won't care much and all you'll accomplish is getting muddy.