chilledinsanity: "With the help of an MEP, we were able to ask the EU Commission was asked directly whether video games of this nature were governed as goods or services. Instead, they refrained from answering the question and and instead referred to Directives regarding them as digital contracts:"
I'm quite surprised as it seems pretty clear cut the Digital Services Act precisely defines them as services in detail (along with stores like Steam, Microsoft Store, etc). Then again MEP = politician and, well, you know... ;-)
chilledinsanity: -Does Directive 93/13/EEC protect consumers against video game EULA terms such as they can be terminated at any time for any or no reason by the publisher? The EU Commission seemed to imply it could from their answer.
-If the above is "yes", then what EXACTLY are the protections for the customer? Are they entitled to a refund if the game ends after 1 week? What about 1 year? What about 10 years? Where exactly are these protections codified?
It's possible it could do. As with many interpretations, it depends on context. Eg, many "Goods & Services" acts in European countries require something (say a fridge-freeze) be "Fit for purpose" and last a "reasonable time". Even for physical goods, you will rarely see "hard time limit codifications" precisely because leeway is intentional. Eg, if the law guarantees minimum 12 months warranty and yours fails after 13 months, there's still a very good chance you'll win. 5 years though, less so. 10 years almost certainly not. But there may be some products where failing after 12 months + 1 day isn't unreasonable, eg, if you bought a domestic washing machine and heavily used it in a hotel almost with commercial loads, eg, 8x loads per day. This is exactly why laws don't try and and declare hard "one size fits all" time limits for everything for every law.
For online-only subscription games, expectation is
"for as long as you are paying". For online-only video games that aren't subscriptions, you've got the problem that you expect 10 years of support yet you aren't paying anything towards 10 years worth of ongoing support costs, the publisher is footing all the bill. If they say
"after a decade it's no longer economically viable and it would negatively affect sales of our new products", it's not legally unreasonable to end support at some point regardless of how disappointed some gamers are. Again, pulling the plug after just a few months and you stand a good chance of "unfairness". 10 years down the line, probably less so.
That the game then stops working is then less about "support time-frames" and more the nature of the game. Eg, if you bought a CD-ROM game, played the hell out of it for 8 years, thousands of hours of enjoyment, and then the disc broke, would it be reasonable to get a refund / replacement disc for free? Probably not. This is the kind of stuff they will start comparing it to if you start going down the road of wanting online-only service games treated as "goods".
chilledinsanity: -If the law sees these more as services, is there any requirement to state the duration of the service?
There is no requirement, and trying to force one a decade or more in advance may be found unreasonable if the basis of duration of support changes over time based on changing economic conditions. See Brian's example of Windows support duration. W7 (6 Main + 9 ESU years) was supported for almost +40% longer than Vista (6 Main + 5 Extended) or W8 (4 Main + 7 Extended years) based on ongoing market usage patterns, and none of this stuff was reasonably known on each launch day.
chilledinsanity: -If the law sees these more as goods, does remotely disabling all copies sold to all customers run afoul of any planned obsolescence laws?
Personally, I think it's very doubtful any software that stops working without an online service, will ever be seen as "goods" in any "It's exactly like a CD-ROM that works offline" substitute product sense, as they really are worlds apart, plus the DSA already defines them as services.
chilledinsanity: I think you don't realize what a legal morass this situation is. Either game companies are in the wrong and have been violating the law this entire time and will have to amend their practices anyway OR Directive 93/13/EEC offers no effective protections whatsoever towards letting the user retain their game nor have any expectation about how long it will last, making it effectively useless.
Oh I do realise what a mess it is. Believe me I do. :-) I think reality is a mix of both. There's certainly some aspects you can use Directive 93/13/EEC for for attacking EULA's as "unfair contract" (eg, "we can delete the game at any time" thing), but at the same time, I don't think you'll succeed in forcing publishers to make promises like
"We'll support this for exactly 3,294 days" on launch day, as that really isn't how software support works. You can't force them to agree to a timeframe they just don't have enough data to make a decision about yet.
I think you'll succeed in pushing for better labelling on checkout pages (eg, bright red "THIS GAME IS AN ONLINE SERVICE" notice). I don't think you'll succeed in forcing under Copyright source code to be released against a publishers will. The initiative is advertised as a "light touch" to pushing for DRM-Free, but you will absolutely very definitely need to make major changes to Copyright legislation for that stuff. As mentioned, there's also very obvious defences against that, eg, reusing server-side code from The Crew 1 shutdown online servers in The Crew 2's online servers = the code is still being used in an "under support" game. Your proposal for getting governments to force clauses like
"The government requires that the publisher must agree to..." in private contracts between publisher (eg, Ubisoft) and distributors / marketplaces (eg, Steam) also sounds like a minefield that may require significant changes in Contract Law and have huge ramifications to industries far beyond gaming. That's the kind of stuff that even sympathetic politicians will quietly back away from.
As said above, you've talked to MEP's but I think there's value in having a chat with a lawyer specialising in European IP law (who isn't a politician) as they're more likely to give you advice on what approach is more likely to succeed without "political question dodging" (that all politicians do).