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General discussionHelp with account email recovery(9 posts)solved(9 posts)solved
(9 posts)solved
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Posted July 12, 2023
Hi, I have a little issue. I just realized now that at the time of my account creation (saturday) I put the wrong email, I put a non existing email account due to haste and now I cant change my email account because 2FA is enabled (I assume its the default as I dont have any memories of activating it). What can I do? I cant log in on any other browser/device due to 2FA sending the code to a non existant mail and I fear than when cookies on my browser expire I will loose access to my GOG account. The support bot is not usefull as it just tells me "Please provide us with e-mail address associated with your GOG account. Any further communication will be sent to this mail." (if I had access to that mail I would not be here my friend) Thanks in advice!
This question / problem has been solved by Sachysimage
Posted July 12, 2023
did you make a purchase from GOG?

Edit: and if you did, which payment method did you use? If you didnt make a purchase, I dont think you are having any issues tbh.
Post edited July 12, 2023 by Sachys
Posted July 12, 2023
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Sachys: did you make a purchase from GOG?

Edit: and if you did, which payment method did you use? If you didnt make a purchase, I dont think you are having any issues tbh.
I redeem a game with a code
Posted July 12, 2023
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lavilao: I put the wrong email, I put a non existing email account
You can try to create new e-mail account with that name that you used and then change e-mail on GOG with it.
Posted July 12, 2023
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Sachys: did you make a purchase from GOG?

Edit: and if you did, which payment method did you use? If you didnt make a purchase, I dont think you are having any issues tbh.
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lavilao: I redeem a game with a code
where did the code come from? (this may be important)
Posted July 12, 2023
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lavilao: I put the wrong email, I put a non existing email account
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Catac1ysm: You can try to create new e-mail account with that name that you used and then change e-mail on GOG with it.
That could prove difficult as I didnt use a @gmail/proton/public email adress domain, I used the domain of my university mail, would have to check with the IT guys if they can create me a temp account to recover my GOG account... yeah I dont have too much hope.
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lavilao: I redeem a game with a code
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Sachys: where did the code come from? (this may be important)
it was a gift, but I think it was from amazon
Post edited July 12, 2023 by lavilao
Posted July 12, 2023
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Catac1ysm: You can try to create new e-mail account with that name that you used and then change e-mail on GOG with it.
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lavilao: That could prove difficult as I didnt use a @gmail/proton/public email adress domain, I used the domain of my university mail, would have to check with the IT guys if they can create me a temp account to recover my GOG account... yeah I dont have too much hope.
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Sachys: where did the code come from? (this may be important)
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lavilao: it was a gift, but I think it was from amazon
well, as its a gift i cant help much. if it were YOUR amazon account i could at least say to email support [at] gog [dot] com and provide all the details but i doubt this is of any use.
Posted July 12, 2023
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lavilao: That could prove difficult as I didnt use a @gmail/proton/public email adress domain, I used the domain of my university mail, would have to check with the IT guys if they can create me a temp account to recover my GOG account... yeah I dont have too much hope.

it was a gift, but I think it was from amazon
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Sachys: well, as its a gift i cant help much. if it were YOUR amazon account i could at least say to email support [at] gog [dot] com and provide all the details but i doubt this is of any use.
Well I dont lose anything by emailing them so will try that.
edit: Fixed! thanks a lot to the support team!
Post edited July 12, 2023 by lavilao
Posted July 12, 2023
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Sachys: well, as its a gift i cant help much. if it were YOUR amazon account i could at least say to email support [at] gog [dot] com and provide all the details but i doubt this is of any use.
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lavilao: Well I dont lose anything by emailing them so will try that.
edit: Fixed! thanks a lot to the support team!
good job i checked my replies. glad to know that worked out (and that its possible for them to fix that from that angle of circumstances).
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Community
General discussionHelp with account email recovery(9 posts)solved(9 posts)solved
(9 posts)solved