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General discussionHow long do you wait for support repply nowadays? Nearly 1.5 month here... :((14 posts)(14 posts)
(14 posts)
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Posted October 02, 2015
Question as in title. I did send support ticket around the end of August. I tried to contact them again in middle of September. I've got no single reply (except automated messages / confirmations) from GOG's customer support so far.

What's going on? Are they so busy with something?
Posted October 02, 2015
Very odd. I suggest trying again again? What is the issue?
Posted October 02, 2015
My French teacher used to tell a story of a post office that would routinely fall behind on deliveries, and then burn piles undelivered mail. I think it was Rome, perhaps in the 1960s.
Posted October 02, 2015
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drealmer7: Very odd. I suggest trying again again? What is the issue?
Again? Huh... :(
I was trying to contact support to sort out things with GOG's codes I won from them in the past.
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grimwerk: My French teacher used to tell a story of a post office that would routinely fall behind on deliveries, and then burn piles undelivered mail. I think it was Rome, perhaps in the 1960s.
So you are saying if someone is not patient like me but really stubborn type and send a lot of mails every day then he/she will get the answer faster?
Post edited October 02, 2015 by Lexor
Posted October 02, 2015
Almost 1.5mths is too long to still just wait, your initial ticket got lost somewhere.

Don't send another ticket, it'll just get added to the end of the queue. Reply to one of the automated emails you got. Better yet, PM a blue text with your ticket number and ask for someone to look into it.
Posted October 02, 2015
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Lexor: So you are saying if someone is not patient like me but really stubborn type and send a lot of mails every day then he/she will get the answer faster?
No, I'm [jokingly] suggesting that they get overwhelmed and then delete the support backlog.
Posted October 02, 2015
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HypersomniacLive: Reply to one of the automated emails you got.
When I said I contacted support again in September that was the exact way I did.
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HypersomniacLive: Better yet, PM a blue text with your ticket number and ask for someone to look into it.
This step is also behind me. A few days after my second try I tried to contact one of the blues who is also support lead at GOG.com - got no reply either. Maybe my account is cursed somehow? :(
Posted October 02, 2015
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Lexor: When I said I contacted support again in September that was the exact way I did.

This step is also behind me. A few days after my second try I tried to contact one of the blues who is also support lead at GOG.com - got no reply either. Maybe my account is cursed somehow? :(
Not sure what else to suggest. Try voodoo?


Apart from PMing Firek (again) and Judas with a link to this thread, I don't see what else you can do.
Usually, when someone ends up making a thread, Firek shows up and takes care of the matter at hand.
Posted October 02, 2015
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HypersomniacLive: Apart from PMing Firek (again) and Judas with a link to this thread, I don't see what else you can do.
Usually, when someone ends up making a thread, Firek shows up and takes care of the matter at hand.
Heh, maybe I'll try to contact Judas this time. :(
Posted October 03, 2015
Sounds like a trip to their offices is warrented. Knock on the door "hey guys! did you get my email?!"
Posted October 03, 2015
I found the ticket. It had to be put on hold because it's super unusual and beyond our (Support's) own powers to solve, and it got stuck in this state due to clerical error. I'm really sorry about this. We generally don't want to promise anything if we're not sure if a problem is even solvable, but we should have given you a heads-up that we at least acknowledged the case.
I will look into this case in more detail after the weekend, as I'm unable to resolve this right now, remotely. I hope this is OK.

I'll get back to you privately in a moment as well.
Posted October 03, 2015
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Firek: I found the ticket. It had to be put on hold because it's super unusual and beyond our (Support's) own powers to solve, and it got stuck in this state due to clerical error. I'm really sorry about this. We generally don't want to promise anything if we're not sure if a problem is even solvable, but we should have given you a heads-up that we at least acknowledged the case.
I will look into this case in more detail after the weekend, as I'm unable to resolve this right now, remotely. I hope this is OK.

I'll get back to you privately in a moment as well.
If it is not OK can he/she demand your first born or something of equal or lesser value?
Posted October 03, 2015
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Firek: I found the ticket. It had to be put on hold because it's super unusual and beyond our (Support's) own powers to solve, and it got stuck in this state due to clerical error. I'm really sorry about this. We generally don't want to promise anything if we're not sure if a problem is even solvable, but we should have given you a heads-up that we at least acknowledged the case.
I will look into this case in more detail after the weekend, as I'm unable to resolve this right now, remotely. I hope this is OK.

I'll get back to you privately in a moment as well.
Do you think it's possible to just let us see the status of our tickets? It would answer a lot of questions about whether or not we need to send another copy.
Posted October 03, 2015
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Firek: I found the ticket.
Thank you! :) I was afraid it was lost in space.
I've just mailed you more details I've found.
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Community
General discussionHow long do you wait for support repply nowadays? Nearly 1.5 month here... :((14 posts)(14 posts)
(14 posts)