I notice I can only start one support ticket at a time and it's been 3 days since I reported a bug.
I need some help with checkout and yet the first ticket still hasn't been answered yet.
So let's hope there's progress soon or sales will be over.

Some people report a time table of weeks to months. But consider that staff do not work on weekends and the time difference on the planet.

Assuming you kept your info brief and simple, about money. It probably should be looked at by tuesday. If it can be resolved, maybe responded to by thursday. Cross your fingers.

Since when can you only have one support ticket at a time? That doesn't make sense, especially when some issues take a long time to solve.

If I am correct that the way to check our ongoing support tickets is to login Support Centre and click "My Activities",
then that seems to be the case.

Because once I click "My Activities", I see "Your ticket has been successfully submitted" with no other button for starting a new ticket

You can't go to the support center, choose "Orders and Payments" and then "Contact Us" (see screenshot)?

Edit: I think "My Activities" does nothing. It tells me my request has been submitted even if I haven't written one in months. And yes, no button there to do anything.

Ok, weird. Why is that even there then? XD
I proceeded to ignore that and send another support ticket by going to the homepage and selecting Support's drop menu. Then scrolling all the way down to click the Contact Us button as you've mentioned.

I received the confirmation in my email so I suppose it is officially submitted?
The other ticket still had no correspondence.
I definitely hope they can answer my ticket about gifting so I can gift a game before sales end Ok, this is crazy. Any customer support has a reviewable chat history or at least a ticket history of previously submitted tickets...

Thankfully I made a copy myself before submitting each ticket out of habit or I would have no idea what I wrote a few days ago.

Don't expect much for 3-6 weeks.

by then, it's already Christmas....
Does it take this long for gamers who ask for refunds on their games?
Especially since GOG has a 30 day refund time frame.

Thanks PaterAlf and Ice_Mage!
Wish I could select you both!