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phaolo: So, mrkgnao = mrmeow? Weird revelation lol.
No, mrkgnao = meow (with a bit of purring added, I guess).
Post edited September 11, 2015 by mrkgnao
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tfishell: What about buying DRM-free from other stores?
Personally, I don't consider that a viable option at all as long as this is the only store that guarantees your games to be DRM-free.
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mrkgnao: No, mrkgnao = meow (with a bit of purring added, I guess).
Aha, that's what I was looking for, thanks.
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0Grapher: Personally, I don't consider that a viable option at all as long as this is the only store that guarantees your games to be DRM-free.
There are other DRM-Free-only stores, like DotEmu, FireFlower Games and Zoom Platform. They certainly don't have the number of games that GOG has, though.
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0Grapher: Personally, I don't consider that a viable option at all as long as this is the only store that guarantees your games to be DRM-free.
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Grargar: There are other DRM-Free-only stores, like DotEmu, FireFlower Games and Zoom Platform. They certainly don't have the number of games that GOG has, though.
Even Steam, depending on if you count the client as DRM or not.

Are there games on Origin you can run without the client there, too?
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tfishell: Even Steam, depending on if you count the client as DRM or not.

Are there games on Origin you can run without the client there, too?
No. I said DRM-Free only; that is, no single game has DRM on those three stores. Even assuming you don't count the client necessity to run (not just install) the game (and I'm sure you'll find many that disagree) as DRM, Steam has games with 3rd-party DRM, like Topware's games with "lovely" limited activations.
Post edited September 11, 2015 by Grargar
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tfishell: Even Steam, depending on if you count the client as DRM or not.

Are there games on Origin you can run without the client there, too?
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Grargar: No. I said DRM-Free only; that is, no single game has DRM on those three stores. Even assuming you don't count the client necessity to run (not just install) the game (and I'm sure you'll find many that disagree) as DRM, Steam has games with 3rd-party DRM, like Topware's games with "lovely" limited activations.
Ah fair enough.
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Grargar: There are other DRM-Free-only stores, like DotEmu, FireFlower Games and Zoom Platform. They certainly don't have the number of games that GOG has, though.
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tfishell: Even Steam, depending on if you count the client as DRM or not.

Are there games on Origin you can run without the client there, too?
As I said: "I don't consider that a viable option at all as long as this is the only store that guarantees your games to be DRM-free."
On Steam you don't have the guarantee that the next update won't give the DRM-free game the most horrible DRM.
In fact, this has already happened. (I think it was a Batman game but I am not sure about that)
One of the major reasons why I don't plan to ever use Steam again is that I couldn't find reliable information if a game has third party DRM or not and was tricked into buying something that had third party DRM.
Post edited September 11, 2015 by 0Grapher
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Bouchart: Customer support is in beta, like everything else.
GOG Galaxy is in beta. Customer support is in alpha early access phase. :P
Post edited September 11, 2015 by monkeydelarge
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PaterAlf: It could be a decline in service or a huge number of new customers. If you have ten times more customers, then it's only logical that ten times more complaining threads would appear in the forum. I guess the truth is somewhere in the middle.

[...]
Not necessarily. When one runs a number of marketing events with the goal to increase their userbase, they should also be pro-active and prepare for the additional strain the increase in customers would put on support. The fact that the response times have increased is a sign that support is understaffed and/or not effective enough. I don't think it's a coincidence that Firek keeps saying that they have to prioritise.


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PaterAlf: [...]

My last contact was on July, the 17th. A game disappeared from my account (after the rest of the gift order I bought the game with was redeemed by another user) and they solved the issue within hours (faster than I expected).
Lucky you, then. It took them days to process a refund request of mine - even though I had given them all the required details when I initially submitted my ticket, they asked for them in their initial reply (which makes me think that they didn't even read my message, and just sent me the corresponding scripted reply), then took another five days to finally conclude the process.
Actually the support that GOG has, has always been quite helpful to me since my first time contacting them. The only drawback though, is that they always somehow take their time to reply back to its customers. If I'm not mistaken, they once replied back to my email after approximately one month the message was sent (could be less or more).
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Mercset: If I'm not mistaken, they once replied back to my email after approximately one month the message was sent (could be less or more).
Looking at your registration date, it can't be that much more O.O
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Mercset: If I'm not mistaken, they once replied back to my email after approximately one month the message was sent (could be less or more).
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real.geizterfahr: Looking at your registration date, it can't be that much more O.O
Lol.. another alt? O_o
No, it was from my previous account. I demanded to get my previous account's name changed, but GOG replied me really late. I've decided to create a new account with the same name that I asked GOG to change my previous name into. By the time GOG had replied back to me via email, GOG said that the name I requested was already used (its because of the new account I've created).
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real.geizterfahr: Looking at your registration date, it can't be that much more O.O
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phaolo: Lol.. another alt? O_o
Calm down.
Attachments:
Post edited September 12, 2015 by Mercset
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phaolo: Lol.. another alt? O_o
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Mercset: Calm down.
Well.. I wasn't wrong :P
Post edited September 12, 2015 by phaolo