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General discussion(very) Late Refunds(6 posts) (6 posts) 
(6 posts) 
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This is my favourite topic
Posted January 13, 2021
Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.
Posted January 13, 2021
avatar
KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.
Yes and that is due to the fact that support is currently overloaded and overwhelmed.

https://www.gog.com/forum/general/expected_delays_in_support_replies

Its annoying and quite angering, but you will get your refund.
hopefully so will I
Posted January 13, 2021
Yep, it's the same for everybody. I'm still waiting on a refund (not Cyberpunk) I asked for over three weeks ago.
Posted January 13, 2021
avatar
KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.
yeah, it's kinda the norm these days. GOG is inundated with refund requests for that game so it does quite a while to do it. It also might be a conscious tactic in the hope that you change your mind as the time passes ;) In any case, they'll get around to you eventually :)
Posted January 13, 2021
avatar
KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.
avatar
anzial: yeah, it's kinda the norm these days. GOG is inundated with refund requests for that game so it does quite a while to do it. It also might be a conscious tactic in the hope that you change your mind as the time passes ;) In any case, they'll get around to you eventually :)
Thank you for the replies! Hopefully we all get our money back soon! :)
Posted January 13, 2021
Since the link to the sticky about delays in responses from support team was linked by Lord_Kane already, I'll lock this thread to avoid spam

Best wishes
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This is my favourite topic
Community
General discussion(very) Late Refunds(6 posts) (6 posts) 
(6 posts)