After the Devotion issue and the lie about it (followed by silence), I:
- Refunded any orders from the last 30 days (first ever refund)
- Deleted my GOG wishlist
- Didn't buy anything in the sale
- Made sure I spoke about this on social media.
I won't be buying from GOG again until they sort this out (or CD Project games like Cyberpunk from another store).
As others have said, I have enough games to last me a lifetime already here, on Steam, and on Itch (probably hundreds that I haven't played yet). For the first time in two years I bought games in Steam's Winter Sale (and none in GOG's). Steam is shit and I know it, so I have low expectations and am not disappointed. Gog seriously disappointed me.
Unless this gets resolved I'll go back to how I was a few years ago and get all my games on Steam (if heavily discounted, to make up for the DRM) and Itch (full price if indie and DRM-free).
I've no idea how to get all this alienation noticed by the people at GOG who have the power to change anything.
It's weird how a company can have a super-loyal customer, and via a number of bad decisions that they double down on, make that customer so angry that they lose all their goodwill and will no longer recommend them or support them.