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General discussion (archive)Cannot purchase games, payment rejected(1 posts)(1 posts)
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Posted January 18, 2013
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AkuraTDB: Hello. I've been buying games via a Visa gift card, but recently, trying to buy using it, as well as a MasterCard gift card keeps giving me a payment rejection. Both cards certainly have enough money on it(I checked the balance). Both cards still work with making other purchases, as far as I know, including purchases over the internet.

I've put in a support ticket, but it's been a week with no response. I've already missed the sale to buy Imperial Glory(still want/trying to buy it, though), and it's still rejecting my purchase. Does anyone know why this would be doing it, and better, how to fix it?
As far as I can tell, JuriJ sent you a response 4 days ago, right after the weekend. Please check your spam/junk folders, just in case - both on your mail provider's website and in your mail software, if you use any. I will also resend the response in case there was any mail server hiccup on our end.

Long story short, unfortunately our logs don't show any specific reason for the decline, just a "generic decline" by your bank. The same thing happens for both cards, so you should either use PayPal (if that's an option for you), or try yet another card, or contact your bank to investigate why they declined the payment attempts.

Now, if you use PayPal, you should ideally first send money to your PayPal account, and then make a purchase. This way is practically 100% guaranteed to work. If you use one of these cards through PayPal, odds are that the very same bank restrictions will apply.
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This is my favourite topic
Community
General discussion (archive)Cannot purchase games, payment rejected(1 posts)(1 posts)
(1 posts)