SimonG: Well, recently they gave me a free game for a problem I didn't have. So, I can't really complain. And from what I heard their Origin live support is also not bad.
The fact alone that you can activate Steam games on Origin itself is some commendable.
There are many bad things that can be said about EA, but their support is hardly the worst.
The woman I spoke to on the phone tried to comp me a Digital Download version of the game, but apparently it's so old that they can't even comp it anymore. She also tried converting the serial number in question to a Digital Download code, but that didn't work either. The only other solution the two of us could come up with (aside from a no-cd patch, since a legitimately installed game wouldn't be able to contact any active EA servers anyway) would be to seek out the remnants of Pandemic and see if one of those guys had a patch that took out the limited activations.
amok: I have read the OP three times and I fail to see the issue. Is there something I don't see? How does this make EA unlike 95% of all companies out there?
My issue was that the automated script system that the online tech reps were using to "help" me were old and outdated, and weren't telling them that the game in question was also old, and the code was an older code and wouldn't work with Origin's new serial code structure. Their whole support site is old and outdated, as opposed to their store, which is updated every five minutes.