gamefood: I wrote GOG-
Support!
vulchor: But did you tell them that the games do not work on your computer? The 30-day return policy doesn't say anything about games received during sales that I could find, so they should still honor it.
You know this applies to actual technical problems with
games, right? GOG has more expertise than you ever will in making old games work, can forward your problems with new games to the devs, and probably has dosbox and boxer on speed dial in case something seems to go wrong with those. They will be trying to identify and resolve the problem and request all sort of infodumps from you, and if the infodump says you were trying to run The Witcher 2 on a P133,
refund pleeeeeeeze, you won't be getting it.
Technical issues
If you buy a game and have significant technical issues with it (e.g. it does not run on your system), we will give you a full refund provided the following conditions are met:
You must have genuine technical issues with the game.
You need to contact GOG Customer Support to request the refund within 30 (thirty) days of the original purchase of the game (if you received the game from a GOG-authorised exchange for another game, then the 30 day period starts running from the date of exchange).
GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.