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The Witcher 3: Wild HuntCode 'temporarily unavailable'(13 posts)(13 posts)
(13 posts)
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This is my favourite topic
Posted May 21, 2015
Is there any more information on when, and indeed if, the problem of using gifted codes is going to be fixed.
I have been waiting since release day and am getting rather irritated at the lack of response to any of my queries about this subject on the support topic, facebook and twitter.
Is anybody acyaully going to offer any information about what is going on or when this matter will be fixed, so that those of us waiting with gifted codes can actually play the game.
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted May 21, 2015
Is your code from a graphics card?

If so, those need to be entered here:
https://redeem.geforce.com/
Posted May 21, 2015
Nope, came from an MSI competition.
Posted May 21, 2015
You might want to try redeeming through geforce anyway... MSI makes graphics cards (among other hardware); maybe they were using excess keys from the GPU promotion.
Posted May 21, 2015
Already tried, invalid code.
Appreciate you trying to help though.
Posted May 22, 2015
This is getting bloody ridiculous now.

Been waiting since launch day and the only information from this useless, inept company is the one and only message that they posted on launch day:

Gifting of The Witcher 3: Wild Hunt temporarily unavailable (fix in progress)

Nothing more from then in 4 days.

Does this company even have a customer support department?
Do they even care that there are people unable to use the services?

I personally will never recommend using GOG to anyone I know,and quite frankly if it was not for this one game(which I am still unable to play) I would delete them from my computer and my life without a second thought.
Posted May 22, 2015
It doesn't look like you opened a Support ticket - at least none that I could find based on your username. Do you have a Ticket ID?

Most importantly, please send me the code via PM and I'll check it out.
Post edited May 22, 2015 by Firek
Posted May 22, 2015
avatar
Firek: It doesn't look like you opened a Support ticket - at least none that I could find based on your username. Do you have a Ticket ID?

Most importantly, please send me the code via PM and I'll check it out.
Automated reply from 20/5/15

Your support request "Code locked" has been received. It has been assigned ticket number LT9B4LPC.
Posted May 22, 2015
So after sending my ticket number,and the code of the game as requested above I am now still waiting for any kind of acknowledgement at all, is anyone alive on the customer service side?

I have not met any company with such a terrible level of customer service.
Posted May 22, 2015
They are probably busy answering all the 'How do I run the game?' type of questions they are getting every single second. I'm also betting they prioritise owners of the game over you as you have not redeemed the gift code yet.
Posted May 22, 2015
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mmarci: They are probably busy answering all the 'How do I run the game?' type of questions they are getting every single second. I'm also betting they prioritise owners of the game over you as you have not redeemed the gift code yet.
Because I can't redeem the gift code! lol
Posted May 22, 2015
Got a buddy here too.
Posted May 22, 2015
Oddly enough it all seems to be working now and the code is fine.
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This is my favourite topic
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The Witcher 3: Wild HuntCode 'temporarily unavailable'(13 posts)(13 posts)
(13 posts)