GameRager: 1. Tbh longwinded dialog can be fun/interesting(and I prefer it usually), but sometimes a bit of back and forth(IF CIVIL) can be fun and eye opening as well.
Also as I said above i'd rather GOG not ever issue blanket refunds to anyone as some less moral people would likely take advantage. They should offer them only to those who ask/truly want them. This way they aren't legally bound to give them to everyone.
As for the rep apologizing: If the rep was lying and did so maliciously they should be canned and the dev should issue an apology. If the rep was mistaken they themselves should apologize/correct their prior words and not lose their job. Just my two cents.
2. To be fair it could've been worse(what Tinybuild is doing or accused of doing). I would rather have their games here for those who want them rather than take them away from everyone because some dislike the dev's alleged actions/words(I mean the rep's comments).
Also I don't know if they can offer a discount without the dev's ok and even if they did it would likely come from GOG'S POCKET which I am not ok with as it doesn't negatively affect the dev themselves.
3. No one can influence a dialog usually, and we just have to let it flow and see what comes of it while trying to affect the outcome in the way we want through replies.
1. I think that in discussions about the legality of things it suits noone to fall into extremes to simply ban an entire publisher over this or doing nothing but being longwined is just me being me so I'm sorry :3. I guess that there isn't any other way around this since I'm usually commenting on more complex or difficult to argue subjects.
I do agree with you on anything else on #1. I also think that if people ask the GOG support nicely for a refund they should handle all of these things on a personal level rather than threating the costumers as some sort of mindless hivemind and do "things over the head of the costumer" so to speak I also think that doing things at large with the costumer goes against GOG core philosophies. I've rather meant that GOG should acknowledge the issue at large and put up with a official statement of sorts after both the publisher and GOG came to terms rather than having the forum fight it out and then decide or something :D.
Again my comment was more from the perspective as someone who knows that TinyBuild did something wrong but doesn't want the audience and costumers to get any major issue. Rather, this issue should be solved on the behalf of the costumers themselves (always getting the newest update as fast as on any other platform so GOG can compete properly or in other terms the most "bang out of their buck" for the costumer.)
2. I agree that the rep comments are actually a big issue but I would rather see a big official statement from them that gets posted on a place where many people can see it, such as a stickied post or even from a official GOG staff post that you see on the homepage. Any place that is run by humans are prone to mistakes and it doesn't seem right to me even with such a big fuck-up to outright ban the publisher. TinyBuild can and should do much better as a publisher obviously but that is something the GOG staff has to discuss internally and with TinyBuild representative.
And yes, if the discount hurts gogs pockets then its obviously a big no-no. I didn't mean to force GOG to do anything, its just that stuff like this is often solved through compromise so nobodys image is getting seriously hurt in the long run. You can argue that this issue regarding TinyBuild is already hurting their image however.
3. Yeah that obviously true, I am just hoping that this issue gets resolved without banning the publisher or by simply doing nothing.
EDIT:
If this is real than a rep from GOG and Alex Nichiporchik have to settle this together internally and I also suggest that he posts in this thread. Mistakes have been made but I don't think that it would please a lot of people if nothing happens afterwards. I think a post like this reddit link is a good start or at least so much better then a long winded non-excuse that you read so often from a big company that fucked up.