Took a week for me to get a refund and it was a erroneous and the support ticket was set to critical. Oh and that refund just showed up like 2 days ago. January 7th is not a fucking holiday.

There were people waiting from Dec 23 to Jan 13 or more.

Yeah ... Lots of pissed off people over there and their Facebook Page is Loaded with complaints.
I love their policy too ... If you download a game and it doesn't work ... They say basically that they are merchants and sell the merchandise and if it doesn't work then deal with the game maker's company support.
SHOOT seems like GOG would bend over backwards to make their customers satisfied and the community here will try their damnedest to help you out if you have any problems with a game ...

GOG doesn't really bend over backwards, but they are said to test the games before release. GamersGate releases so many games (several times more than GOG) that it is improbable, they are doing much testing.

I never tried VOID because I found the concept not interesting. I am willing to pay for my games, so I don't need a free service unless it is easy to handle and contains games I really want to play.

I think it was actually the other way around. I played a few games from their VOID library and never seen a single commercial. They couldn't interest advertisers to that project.

Same policy as every online store. With the exception that they will give refunds, you just need to show them that the game doesn't work. And yes, I've had several such refunds from them previously when a game I've purchased hasn't worked.

On the other hand, when I asked Steam support for a refund in a similar situation, they refused.

GOG too, don't always offer refunds when games don't work.

I was a VOID beta tester and I installed a couple of games. Some of them ran without trouble. While it's sad to see a free gaming option disappear, realistically it's just fewer games to consider in my backlog. :)

GamersGate needs a PR team, or someone to evaluate their ideas really badly. They are really screwing the pooch, and you can't keep doing that before no one will use your business anymore.

They make it worthless by themselves.

Never used (or better got the chance to use) the service, so nothing to complain or miss for me. The only use for the technology I see is a renting service, which I'm not interested in.

I was in the beta and only ever got one game to work. I reported the crashes but nothing changed.

It was always dead to me because it was never "Available in my region"

I know that Take Command: 2nd Manassas had one publisher riled up as the rights to it had transferred.