Posted April 29, 2012
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inXile responded to any inquiry I had very quickly and I could tell they were dedicated to making the prospective backer happy so I gladly backed them. Harebrained Schemes did not seem as friendly or helpful and I figured if they couldn't even be bothered to answer my question they probably didn't deserve my money to fund their game. The game might end up being great and I might get it after it's released but their customer service was lacking.
You inferred that inXile was more interested in making their backers happy, it might just have been that when you emailed they had already dealt with whatever other business they had to take care of. Plus, given the platforms and the dates of the games, I have a feeling that HBS may have had more messages coming in.
But, it's just speculation on my part, I don't personally think it's fair to compare studios like that. If anything, I'd be more comfortable with HBS if it means that they aren't blowing money on excessive staff before they've even got their money.