After installing King's Bounty: The Legend and having severe crashes after playing the game for just 5-10 minutes at a time, I emailed technical support for help. A week passed without even an acknowledgment of my inquiry.
After a week I sent a letter to the feedback department expressing my disappointment with being ignored, and after another week I still haven't received any response to that complaint either.
It's a pretty big disappointment that GOG doesn't even respond to customer problems with their games. After some outside research, it seems to be an issue with 64-bit systems, although others suggest driver problems or other issues. I'm not entirely sure, but it leaves me with no confidence that other GOG games will play on my system.
Without any certain knowledge of the problem, and without GOG so much as responding to my questions, I have absolutely no reason to continue purchasing games from this website. So forget it, my time here is done.
John

A lot of these games are pretty old. Not that you should have to do this but you could always fire up a 32 bit Windows XP virtual machine (try virtualbox.org if you don't have a favorite) and run the game in that.

True, which is why I don't plan to buy any more games from here. However, the game in question (King's Bounty) was released in 2008.

Thanks for telling everyone you wont use gog anymore nor post, nor respond...........
I wonder why people feel they need to tell the world they wont use something anymore...... I mean I would understand a suicide note but to let people who use the fourum know your time is done here.... with all of... maybe a couple posts.........
Orcish His time here is done... why bother trying to adress his problem after all he said forget it :P
For someone to say "forget it my ime here is done" you have sure stuck around :P
I had issues with Kings bounty from the retail copy i bought a couple years ago, the company has yet to issue a bug fix :P then again, i looked online and found a workaround.

Buh-bye, don't let the door hit your ass on the way out!

Geez you guys sure feel some strong need to attack anyone who doesn't like your precious game service. Maybe I wasn't clear, but I meant that my time *buying games* from GOG is done. I'm not the kind of person who just posts a thread and then abandons it without reading and responding to other people who respond.
And the point of my post wasn't to announce I was leaving, that was actually a spur-of-the-moment sentence I threw in at the end. The point was to express a disappointment at the service I've received from the GOG service department.

Wow, you guys sure are helpful....
GoG is a small company, but not emailing someone with a problem for something someone has paid money for is not good business relations.
I emailed about a problem with a game two weeks or so ago and never heard back either, but i fixed it on my own so I didn't think much about it.
This is the third time I've heard of people emailing and getting no answer for over a week.I love gog and what they do, but the CS department needs to ramp up some, hire a few more people or something.
This can affect a companies image and word-to-word from people who have experienced such issues can cost them lots of money in the long run.

Indeed. GOG used to have the best customer service I've ever seen, but it seems clear that that is not the case anymore. I still love the service, but I really wish they'd pull themselves together and try to get the support department back into the fight.
In a way, they are probably victims of their own success. My guess is that their customer base has grown far more rapidly than anticipated, and the support department has not grown enough to keep up. Then add a few releases that may not have been tested as thoroughly as they should have been (I understand Interstate 76 is, or at least was, buggy as hell) and you've got a support nightmare.
Still, it's their responsibility, and with the number of complaints there have been lately, about support requests being seemingly ignored for weeks on end, the GOG staff really needs to sit up and take notice.
And you guys, who have been here for ages, who are regulars in the "classy" community: shame on you for flaming the OP. If your first customer experience with a service had been like that, would you happily continue to use it? If you love GOG so much (as I do), think about what is best for the service: fans who let them know when things are less than optimal, and need a push in another direction, or fanboys who arrogantly dismiss any criticism of the service, no matter how well founded it may be. Which do you think makes for a better service in the long run?

unfortunately same situation here.
four technical issues open but not yet received any kind of contact from the support since the first email sent on July 25....

I would also point out that the community has had a couple of severe trolls in the past . . . not saying you are mind you. I think the knee-jerk reaction is "Oh no, not another one".
I believe the growth of the community has exceeded GOG's capability to respond. Did you post the problem in the game forum? Often that is the quickest way to get help.

Regarding the specific game, it runs fine on my 64bit system, so it probably is a drivers or other software issue.

Yeah, I got a couple of member responses, but they were still the conflicting suggestions that I've read on other forums. I don't want to roll back my drivers or do something special just to get one game working properly. If there were a patch or something similar, that would be fine, but to use a method to fix one game that could potentially adversely affect other games, no thanks.

We're seeing more and more complaints about support. Or rather the lack of. Seems like GOG are severely understaffed at the moment. Cutting down to one game a week and now many people aren't getting any support at all.
Whatever is going on I hope they get back on track soon.

Interstate 79 still isn't fixed but more importantly GOG.com still really haven't come around and admitted that they can't fix the problems or that they won't. That incident really dissapointed me and I've lost quite a lot of faith in GoG (I always look at the forums before purchasing a game to see if there are any game breaking glitches that can't be fixed).

Id rather have bad support to keep GOG.com alive then over staff and have them have to close...
on a more personal note they have been amazing with me, and Ive always got a response in a timely manner. But they originally all filtered to SPAM, so check that filter.
No really check the SPAM filter that's where i found 4 messages from there support staff. With all the chap happening to CDP and the main company as a whole were lucky that GOG.com exists. Thankfully its a major part of CDP and they said they will try very very hard to keep GOG no matter what. So i accept this and support them and hope things get better soon.