uugggggggghhhhhhhhhhhhhh

Lack of response from the customer service recently?
Hmm, don't know if you've thought about it, but......... we're still in summer holiday time....
Even GOG employees need vacations! ;)

Now, you mean that if you bought a toaster that didn't work or worked badly from a convenience store it would be the store who should fix your toaster? I don't get why people consider Steam to be more than a reseller, and as such has absolutely no obligation to provide support nor test the merchandise that is in it's store.

That's a straw man argument. I'll tell you why:
- a real store just stores boxes. It doesn't open the boxes to make it "work" with the store and the item inside won't refuse to work simply because of the store you bought it from. The store won't open your toaster and cram the theft alarm inside, potentially damaging the toaster - they'll stick it on the outside of the box.
- if I were to buy a toaster and it wouldn't work because it was 10 years old and had a different plug than which modern homes had when it didn't say this on the box, I would return it and I would get a refund. Steam doesn't GIVE refunds. I tried with Commandos and AvP because both games were badly bugged and even unplayable and both times they refused to refund and said I had to contact the publisher. A store wouldn't do that - they would refund the toaster and take the blame for selling outdated stuff without a warning.
So, yeah, you're wrong. A store that sells stuff it knows is defective is breaching trading standards. I advise you to read up about trading standards in the UK - it will enlighten you.

Just a quick note about the DIrectX thing....
You may not realise this but Windows 7 makes a break with some aspects of older DirectX releases....
This can lead to odd bugs or failures to start.
As an example see the Two Worlds support article here:
http://www.gog.com/en/support/two_worlds/X3DAudio1_1_dll_not_found
Running the DirectX installer from the site (as opposed to just the one that came with windows or windows update) will download older DLLs and so on from DirectX 9 and older that were deprecated or removed in 10 and higehr... and given that most of these games were writen for 8 at most and usually 6 or 7 at best it might well solve some issues...
Further to the above the most recent to get up to date is here:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Nor does Steam. If you're referring to the Steam launcher, then no box is opened as no game code is modified, the launcher being only a wrapper that then decrypts and launches the exe. If you're referring to the Steamworks API, then that is added, yet again, by the development studio.
A store would only do that if (a) it had a policy regarding refunds (the product must be returned in xx days in the original packaging and accompanied by the original documentation) AND/OR (b) if the country in which the store is registered has a regulating policy regarding product return and refunds.
I advise you to read up about trading standards in the UK as well, considering that we're talking about a company that's registered in the US and following US trading regulations, as the UK trade standards are enforced only for UK registered firms.

The Steam shell makes patches and most game expansions and many mods incompatible so this wrapper isn't as harmless as you make it out to be. Many fixes and patches for older games like Commandos come in the form of updated or "fixed" exe files which won't work with Steam since you then re-establish the original CD protection without having the CD. I can name several other issues with the wrapper like the way trainers won't work so the argument stands. Steam alters the end product - especially for older games this can be a big problem.
If the box has false or misleading info, then you're ALWAYS illegible for a refund in Europe and AFAIK the US has similar laws and Steam HAS false info for these games up. Heck, I can even point to a game which has the wrong screenshots up. If they refuse to refund, you can take steps and you can bet they'll cave in then. Besides, Steam has a no-refund policy regardless of the reasons - most stores DO so again your point is very very weak. In reality, most stores will gladly refund or replace an item and few stores won't.
We're talking about physical STORES - I thought that was pretty obvious - do you do your actual physical shopping in the US then? Hop on a plane for a can of beans? Don't be daft. If you buy in the UK, you fall under UK laws. Besides, the US has similar laws even if they're not identical - most countries do.

I absolutely was not. I was complaining about the lack of a response from technical and customer service. I defy you to read my original post and find a complaint about the game itself or a request for help to fix the game.

You really should have left out your problem than as an "example" if you didn't want help, the first word everyone can see, TECHNICAL...service, wound up defying yourself then with the inclusion of those details if you want to be passive aggressive to people nice enough to help when your complaint is so futile, just stop posting about it since they responded to your apparently, only complaint and since those can't seem to understand your implications.
Makes no difference, but still feel what you're asking for doesn't need to exist here when purchases keep the game as long as you store it and run it on as many machines you can find success with for $10.

when he said gog's technical service, he didn't mean gog forum users. He meant gog as in ..you know... the people who actually work for gog and do technical service.The guys he sent an email to.
Those people aren't the forum users who have helped him.
Or maybe I just misuderstood what the above post was saying, it was hard to follow

Unfortunately, I'm a little upset at the support team too. I got Evil Genius, and it had a BSoD at startup, almost every time I tried to play it. So I looked on the forums, and I found this: http://www.gog.com/en/forum/evil_genius/crash_on_startup
Read all of the posts. Well I emailed the support asking them what I should do about it. And I never got a response. That was July 2nd, I have a new computer now, so it's not a problem anymore. But you think you'd want to publicize the solution rather than keep it a secret. Right?

*ignores arguments and goes straight off topic*
Has anyone actually ever received any useful technical support from any company about any pc game? Thinking back over 20 years of pc games, I can't remember it ever happening.
Generally the technical support guys have a lot less options and data available than the community, and it almost always seems faster to google or ask the community than to ask technical support.
I've never worked in software tech support, but I always assumed it followed the same principles as the standard XKCD flowchart for how to solve your parent's tech problems.
Tech support guys aren't going to have many more resources available to them than google and experience. Are they?
Unless someone before you has had the exact same problem - but if that's the case, it'll probably be on the forum already.
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That said. This has finally shown me the usefulness of those (previously considered annoying and pointless) automated tech support emails that show you that at least your message has been received.
IMHO gog needs those (including a list of common fixes and links), plus more tech support staff. (even though they'll just tell you to upgrade all drivers).

This thread should be allowed to die. Reading the thread, it's just a constant rant with all fixes rejected followed by a defense / justification of the rejection. He is waiting on a guaranteed, minimal, step by step, check / uncheck an option box fix to make this $10 game run flawlessly on his new computer which, with Windows 7, is not supported.
GOG should offer better support ( noting that Win 7 is CURRENTLY not supported ) but it should be clear after eight pages - his problem has no solution.

/thread