Stiler: The ENTIRE concept of "GoG" is buying old, often outdated games that have quite a few problems running on newer hardware/OS's and being able to replay those games.
As long as you meet the requirements from the games info page on GoG if you do indeed have a problem with the game running then yes, it is on GoG's hands to help fix or issue a refund.
Unlike most stores, GoG actually do retool some of the games and get them working on newer systems, that's part of the reason GoG exists, since many games here are hard to work on XP and new hardware.
If the games on gog weren't tested and often DIDN'T work on new systems they wouldn't be around for long. Most of us have stopped using old back-up computers for playing old games.
akwater: ok... so because they didnt test it on the exact same system config that john is running it is the issue of the company? We have seen people post they have had no issues with 64 bit vista, we have seen people post they had no issues with 32 bit vista, we have seen people post it works on windows 7 32 bit, and 64 bit.
there is no way in the world GoG can have everyone who buys a game from them exact same system specs tested and working. 1C published this game 2 years ago, the game is still for sale on Steam and other services this is a common problem that a lot of people have had issue with and yet those of us who have had problems have found workarounds.
2008.... Vista 64 bit was out, and the company 1C put the game out there, and have sold it on a number of different DD sources yet because gog makes "OLD" games work on newer machines they bear the burden of making everything they sell work on every single configuration out there??
Last I checked 2008 does not have what i would call outdated games, compare that to Moo1, mom, hmm2/3, and various other 80's and 90's games......people still play games that came out in 2008, on newer systems without problems.
We have a number of people on GoG who play TF2 which came out in 2007 on *gasp* newer machines....
There are a number of people on GoG who play Guildwars, WoW, EQ, and various other mmo's that have all been out for a number of years.
And to John, you don't use Dos Box for any game?
http://www.1cpublishing.eu/support/known-problems/king-s-bounty-the-legend The game crashes randomly during gameplay showing the following error message:
".\BMRender\rmode.cpp(5441): DirectX call failed: -1,-1,E_FAIL
(An undetermined error occurred inside the Direct3D subsystem)".
Resolution of the game you are playing do not match your desktop resolution.
For example if you are playing on 1024x768 resolution, you have to set 1024x768 resolution of your desktop as well.
Also emailing 1C the company who made the game may provide better answers as well.
have you tried that?
cogadh: Oh, I'm in the middle of "suck time". I actually stopped buying them a week ago and planned to be done with them by this weekend, but of course I've slipped a couple of times so I'm perpetually stuck in that "day after the last cig" mode. Of course it doesn't help that all of my friends (including my wife) also smoke..
thats sucks man, ive got the gum and patches... and have quit for 24 hours at the most here... but then again almost everyone smokes so i get that 1st wiff and bam.... im pulling out a pack ;p
Great way ignoring what I said. OLD games, not new ones. I understand the OP ' sproblme is with a fairly newer game but I was referring to the old games, which make up the majority of GoG's catalogue.
If GoG sold old games that didn't work on anything past win98 we likely wouldn't be here.
I was referring to these old games that use dosbox and have been tweaked by GoG to work on newer hardware, which any person could clearly see from what I wrote but you simply choose to ignore it and warp it to something else.
Do I think GoG should issue someone a refund if the game they bought doesn't work and they can't figure out a solution? Yes. It's just good business to treat your customers that way, rather then leaving them in the dark and never responding or simply saying "oh it doesnt' work, sorry but no refunds or help.."
I know not every single game can be tested on every single possible setup, but for those few people that can't get a game tow wokr at all after everything, leaving them out in the cold only leads to the loss of a customer, whereas if you help them/refund they might actually think to buy from said service again down the road knowing that if there is a problem they won't simply be brushed aside.
I would like to think that is the type of way that GoG works, as countless things said by the company point toward it with their no DRM stance and things that people in CD Projekt and others have said.
